Samuel's CV

Message
WhatsAppLinkedIn

Samuel Gabra

Technology Director | IT Service Delivery, Managed Services, PMO & Digital Transformation

Kuwait

Profile summary

Strategic Technology Director with 19 years shaping enterprise outcomes across the Gulf and international markets. Recognized for steering digital transformation, IT service delivery, and PMO governance across government, healthcare, and retail sectors. Committed to aligning cross-functional teams and multi-vendor operations to deliver complex technology programs.

Career highlights

Cloud Transformation Delivery: Directing a cloud transformation program for 15 users, achieving 99.99% uptime and a 35% cost reduction.

Business Intelligence Transformation: Directing a multi-phase business intelligence transformation across 73 cooperative outlets, covering data audit validation, Microsoft Fabric licensing, and legacy report migration.

Global Workplace Transformation: Delivered a deployment across 32 international locations handling annual calls, earning Avaya customer of the year in 2018.

Process Complexity Reduction: Received the Sparks Gold Award in 2021 for reducing corporate bureaucracy and process complexity.

Key skills

Technicalcloud (Azure, AWS, Oracle)
ProfessionalSLA and KPI management service governance executive dashboards and service reviews major-incident and escalation handling service quality and continuous improvement Operational ticketing standardization across international markets incident and problem reduction change control process optimization quality assurance Healthcare client delivery enterprise middleware and system integration (Oracle, Blue Yonder) UC contact center and CX platforms C-level and government stakeholder engagement customer satisfaction expectation management cross-functional and multi-vendor alignment Led multi-disciplinary teams of up to 300+ engineers and project managers coaching performance culture accountability and delivery across UK Turkey Poland Singapore and the Gulf and North Africa Moving projects into live operations migrations with zero business downtime PMO collaboration risk mitigation high-availability design Multi-vendor performance management budgets up to $5M scale resource forecasting cost optimization ROI measurement Service Delivery & Operations ITSM & Process Governance Healthcare & Enterprise Systems Client & Executive Relationships Team Leadership Transition, Go-Live & Continuity Vendor, Contract & Financial Management

Professional experience

Principal Technology ConsultantJun 2026 - Present
Mazaya Integrated SolutionsKuwait, KSA, and Egypt

Reports to executive leadership while guiding technology transformation programs across government, healthcare, retail, and hospitality sectors. Directs multi-vendor initiatives, establishing governance controls, success metrics, and reporting standards across operations in Kuwait, KSA, and Egypt.

  • Steers business intelligence transformation spanning 73 cooperative outlets for the Ministry of Social Affairs, covering data audit validation, Microsoft Fabric licensing, and legacy report migration.
  • Executed support and upgrade programs for the Intalio Correspondence platform known as Injaz at the Ministry of Health.
  • Architected delivery frameworks for complex technology programs across the Middle East, aligning multiple external vendors to client requirements.
  • Established governance controls and reporting structures for government sector digital initiatives.
Technology DirectorDec 2023 - May 2026
Viacomms Telecom KSCCKuwait

Defined technology strategy, service delivery, and PMO oversight for enterprise digital, unified communications, customer experience, and cloud projects serving healthcare, government, automotive, and retail clients. Steered cross-functional engineering and project management teams while maintaining alignment across multiple platforms.

  • Directed a cloud transformation program for 15 users, achieving 99.99% uptime and a 35% cost reduction.
  • Delivered enterprise upgrades and migrations for healthcare clients including Dar Alshifa Hospital, Royal Hayat Hospital, and Hadi Clinic.
Digital Transformation Project ManagerDec 2021 - Nov 2023
Alshaya GroupGlobal

Shaped enterprise project governance and corporate transformation initiatives, holding direct PMO accountability across international markets. Steered operational ticketing system standardization and oversaw Blue Yonder forecasting system integrations.

  • Led a 300+ multi-disciplinary team of engineers and project managers to stabilize enterprise Oracle Middleware serving 50K+ employees across global markets.
  • Cut system outages by 70% and realized $500K in annual operational savings through risk mitigation frameworks and process optimization.
Head of Collaboration SolutionsNov 2014 - Nov 2021
Alshaya GroupGlobal

Guided global workplace transformation initiatives, owning strategy and execution for international communication environments and collaboration systems. Steered cross-functional teams to modernize enterprise operations across multiple regions.

  • Migrated 3K+ users to unified collaboration environments with zero business downtime.
  • Delivered a 12K+ user deployment across 32 international locations handling 12M+ annual calls, earning Avaya customer of the year in 2018.
  • Received the Sparks Gold Award in 2021 for reducing corporate bureaucracy and process complexity.
Business Transformation ConsultantDec 2006 - Oct 2014
CE ConsultantsGlobal
  • Guided SME executive leadership through IT modernization and business restructuring initiatives, achieving an average 25% reduction in operational overhead.
  • Delivered advisory services for major regional entities including Petroleum Development Oman and King Faisal Specialized Hospital.

Education

Bachelor's degree
Alexandria University

Certifications

PMP (Project Management Professional)
Scrum
Six Sigma
Azure
AWS
Avaya
Zoom
Genesys
Zendesk

Languages

Arabic · Native

English · Fluent